This may not be as popular as the “make money online” posts but I believe it’s just as important. Some of you may have read the title and be scratching your head right now. Let me remove some of the confusion around this by telling you why dropshipping will make you a better person. This will shed some light on how dropshipping and empathy are linked. To do so, let’s dive in and discover the truth.
Why Dropshipping Will Make You a Better Person
Dropshipping is all about marketing. This means you need to get inside your customers head. You need to find out what they like and dislike. Empathy is also about getting inside another persons head. By looking at experiences and opinions from someone else’s perspective you’ll gain a new appreciation for the way they think. You may not agree with it but as long as you understand where they are coming from, you’ll become a better person.
To be a good business person you need to listen to your market. If you only listen to yourself. you’ll never sell anything. Remember you’re not selling to yourself, you’re selling to your customers. They may not necessarily have the same likes and dislikes as yourself.
The best way to find out what your customers want isn’t to ask them. It’s to observe them. Surveys and questionnaires are often inaccurate because of false self-reporting. People will often report what they think you want to hear rather than what they truly believe. This can lead you to gathering wrong data and thus taking the incorrect course of action.
Go to where your customers hang out and see what they’re talking about and what their biggest problems are. Good places to do this are on forums and chatrooms. You can also go to in person meet ups and just talk to the people. This is true market research that will actually tell you what they want rather than what you think they want.
To succeed with dropshipping you need to have good customer service. To have good customer service you need to be caring and accommodating. If you are cold and harsh, your customers will not return to your store. This means you will miss out on a lot of extra sales and as such your profits will suffer.
When you provide good customer service your customers will be much more likely to spend more at your store. They will tell their family and friends about your products and your profits will increase as a result. To have good customer service you must reply to their messages every 24hours and offer solutions to their problems. If they are noticeably upset, offer them a discount and assure them you understand and empathize with their situation.
Think about how you would like to be treated. Would you like to be left in the dark about your order and treated like a number on a screen? Of course not. We all want to be treated like a human being. This is why dropshipping will make you a better person. You cannot succeed with dropshipping without understanding basic human needs and desires.
Being able to put yourself in other peoples shoes is a seriously underrated skill. Many dropshippers neglect this because it does not directly put money in their pocket. Let me assure you it will provide you with a lot of sales in the long run. To become a better human being, talk to people and ask yourself why they do what they do. Become a student of behavioural psychology. When you do this, you will understand why dropshipping will make you a better person.